golory's Privacy Policy

golory (hereinafter referred to as "we", "platform" or "golory") takes the privacy of its users very seriously. This Privacy Policy ("Policy") applies to users in Bangladesh and explains how your information is handled across golory's website, mobile application and related services.

This policy forms an integral part of golory's Terms and Conditions. By using the platform, you are considered to have consented to the collection and processing of information as described in this policy. If you are under 21 years of age, do not use this platform or provide any personal information.

golory reserves the right to amend this policy at any time. When changes are made, the "Last Updated" date shown at the top of the page will be revised. For significant changes, users will be notified when they access the site.

golory collects various types of information. This information falls into two main categories: (a) information you provide directly, and (b) information generated automatically through your use of the service.

2.1 Personal Information Provided Directly

2.2 Automatically Collected Information

The following information may be collected automatically when you use golory:

• IP address and device type and model
• Browser version and operating system information
• Site access time, page visit patterns and duration
• Gameplay history and transaction records
• Browsing information collected through cookies and similar tracking technologies

golory uses collected information only for defined purposes and does not misuse it in any way. The main purposes for which information is used are described in detail below:

3.1 Service Operation and Improvement

• Creating and managing accounts and ensuring secure login
• Processing deposit and withdrawal transactions
• Providing and maintaining gaming services
• Monitoring and improving platform performance

3.2 Security and Fraud Prevention

Information is analysed to ensure account security and to detect unauthorised access, fraudulent transactions and suspicious activity. Your account is kept secure through SSL encryption and two-factor verification.

3.3 Customer Support

The support team may view relevant account information to help resolve your questions or issues. golory provides support 24 hours a day, 7 days a week in Bengali and English via live chat and email.

3.4 Responsible Gaming Support

golory follows a responsible gaming policy. Analysing user gaming behaviour to identify potentially harmful patterns and, where needed, helping users set voluntary limits is an important use of this information.

3.5 Communication and Promotions

Your contact information is used to keep you informed about important account notifications, bonus offers and platform updates. You may request to stop receiving promotional messages at any time.

golory's website and application use cookies and similar technologies. These technologies help improve the user experience and monitor site functionality.

4.1 Types of Cookies

You can disable optional cookies at any time from your browser settings. However, disabling essential cookies may prevent some features of the site from working.

golory does not sell your personal information to third parties for commercial purposes. However, information may be shared on a limited basis with specific partners as needed to operate the service.

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game providers, technology infrastructure providers and security verification service providers are our service partners. These partners receive only the information necessary to complete their specific tasks and may not use this information for any other purpose.

5.2 Legal Requirements

Upon receiving a valid order, directive or summons from a competent court or relevant authority, golory may provide the necessary information in accordance with legal obligations. Information may also be disclosed to assist in investigations into fraud, money laundering or other serious offences.

5.3 Business Restructuring

In the event of a merger, acquisition or transfer of business assets, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.

golory has adopted industry-standard security measures to keep your personal information safe. Ensuring the confidentiality, integrity and availability of data is our priority.

6.1 Technical Security Measures

6.2 Data Retention Period

Information is retained while the account is active and for as long as necessary after account closure to meet legal obligations. Transaction records and account history are generally kept for an extended period.

6.3 Response to Data Breaches

If a security breach occurs, golory will notify affected users as quickly as possible and take the necessary protective measures. Our support team will guide you on what steps to take in such a situation.

golory believes you should have full control over your own information. Your rights are described below:

7.1 Right to Access Information

You may view the personal information stored in your account at any time and request a copy if needed. Contact our support team to make this request.

7.2 Right to Correct Information

If any of your information appears to be incorrect or incomplete, you may request a correction. In some cases, information can only be changed after identity verification.

7.3 Right to Delete Information

You may request deletion of your information along with a request to close your account. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional emails or messages, you can turn this off by changing your settings or notifying the support team. However, important account-related notifications cannot be stopped.

7.5 Right to Self-Exclusion

If you feel that gaming is becoming harmful to you, you may use the self-exclusion feature described in the responsible gaming guidelines. golory will respect your request and take the necessary steps.

golory strictly prohibits the use of its services by anyone under the age of 21 (21+ only). An age verification process is active at the time of registration, and any account opened using false information will be closed immediately.

If there is reason to believe that a minor has accidentally provided information and opened an account, guardians should notify our support team immediately. golory commits to deleting that information and closing the account without delay.

Some services on the golory platform are provided through third-party game providers and payment gateways. These third parties have their own privacy policies and are responsible for how information is used on their platforms.

For privacy matters related to services directly provided by Evolution, Pragmatic Play Live or other game studios, the respective studio's own policy applies. golory does not accept responsibility for the data-processing practices of these third parties.

To learn more about golory and read a description of our platform, visit the About Us page.

golory may revise this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date shown at the top of the page will be amended. For significant changes, registered users will be notified by email or through the platform.

Continuing to use the platform after changes are published will be considered as your agreement to the updated policy. If you have any questions about any clause of the policy, please contact our support team. You can also visit our Frequently Asked Questions (FAQ) section for general queries.

For any questions, objections, or requests regarding this privacy policy, contact golory through the following: